FREQUENTLY ASKED QUESTIONS
Answers, without the clutter.
The essentials about creating, sharing, editing and opening an Invitide invitation.
Can I get a refund after creating my digital invitation?
Customized invitations are generally non-refundable after successful creation and digital delivery. For duplicate charges, non-delivery or unresolved material defects, see our Refund & Cancellation Policy.
Do you ship printed invitation cards?
No. Invitide provides digital invitations only. Access and sharing are explained in our Digital Delivery & Shipping Policy.
How can I contact Invitide support?
WhatsApp us at +91 90266 21011 during Monday–Saturday, 10 AM–7 PM IST, or email help@invitide.com.
What is an Invitide invitation?
An Invitide invitation is a shareable interactive web invitation designed as a complete visual experience, with details such as names, dates, venue information, directions, music and interactive moments depending on the chosen template.
Do guests need to install an app?
No. Guests open the invitation through its link in a modern web browser.
Can I preview a design before creating it?
Yes. Each available template can be previewed so you can understand its design, pacing and interactions before personalizing it.
Can I edit an invitation after creating it?
Yes, for supported fields. Save the private recovery code provided when the invitation is created. You can use it on the Recover Invitation page to regain edit access.
Will editing change the guest link?
The recovery flow is designed to reopen the same invitation so supported edits can be made while keeping the guest invitation link unchanged.
Can I add a venue and directions?
Supported templates allow venue details and an optional maps link. If no maps link is provided in the creator, the directions button is hidden on the created invitation.
Can background music be turned off?
Where the template provides a music option in the creator, you can choose whether the created invitation includes background music. Invitations with music also provide a guest mute control.
Does the invitation work on mobile?
Invitide templates are designed mobile-first and adapt to modern phone, tablet and desktop screens.
What should I do if I lose my recovery code?
Contact us at help@invitide.com. For privacy and security, recovery may not always be possible without enough information to identify the invitation safely.