REFUND & CANCELLATION POLICY
Our invitations are personalized digital experiences. Here is why successful delivery is generally final, and how we handle genuine problems.
Invitide provides digitally delivered, customizable invitation experiences. Customers personalize supported details, such as names, event dates, venue information, messages and design preferences. No physical product is shipped.
Unlike a physical item, a customized digital invitation is generated for a particular event and made available electronically. Once the personalized invitation has been successfully created and access has been delivered, the service has been provided and the digital content cannot be physically returned or its access reliably taken back after it has been viewed or shared.
For these reasons, purchases are generally non-refundable after successful creation and digital delivery for change of mind, event cancellation or postponement, choice of design, or errors in details supplied by the customer where the service has been delivered as described.
Review the selected design, editable features, entered details and final price carefully before making any payment when paid checkout is available. Template-specific customization and editing options may differ. A request to cancel before any digital service has started will be assessed according to the purchase circumstances and applicable law; cancellation is not automatic once fulfillment has begun.
We will investigate duplicate or erroneous charges, a successful payment for which the purchased invitation is not delivered, and material service defects that prevent intended use and cannot be reasonably resolved. Depending on the facts and applicable law, the resolution may include restoring access, correcting the issue, replacement delivery or a refund. Nothing in this policy excludes rights that cannot legally be excluded.
Please contact help@invitide.com or WhatsApp support, preferably within 7 days of identifying a payment or delivery issue. Share the transaction reference (if available), purchase date, invitation reference and a brief description. The 7-day period is a recommended reporting window and does not limit applicable statutory rights.
We review requests based on payment and delivery records and may ask for reasonable evidence. If a refund is approved, it will normally be sent through the original payment method where supported. Actual credit timing depends on the payment provider and issuing bank; we will communicate available processing details when a refund is approved.
Invitide is operated by NOVA Commerce Solution · GSTIN: 09MAFPS0432P1ZZ.
Support: help@invitide.com · +91 90266 21011.